Jabra Online Store

Frequently Asked Questions

Order Information

What is my order status?

You can view your order status by looking up your order .

What payment methods can I use?

We accept Visa® (3D Secure required), MasterCard® (3D Secure required), as well as Wire Transfer and ATM cards if they are issued by Visa® and MasterCard®.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted, such as:

  • The card is expired
  • You have reached or exceeded your credit limit
  • You have exceeded your daily charge limit
  • Other technical problems beyond our control

If you have problems submitting your credit card payment you can contact Jabra Support for help. When you contact Jabra Support you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

When will my credit card be charged?

The amount will be deducted from your credit card immediately after the order is placed. This includes any preordered or backordered products.

In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

How will the charge show up on my credit card?

The charge for your order will appear on your credit card as “Jabra-VXI”

Can I order without a credit card?

Yes. In addition to credit cards we accept Wire Transfer and ATM cards if they are issued by one of the major credit card companies (Visa®, MasterCard®).

Do I have to pay GST?

Yes. Goods and Services Tax will be charged for SG shipments and will be indicated once your billing and/or shipping address have been entered during checkout.

How do I get a copy of my invoice?

You can print a copy of your invoice from the Order History page.

Click here to look up your order and print a copy of your invoice.

You can print a copy of your invoice from the Order History page. Click here to look up your order and print a copy of your invoice.

How will you know where and how to send my physical product?

A Shipping Information page will appear during checkout, so you can enter a shipping address and choose a shipping method.

How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

Shipping information

Has my order shipped?

Click here to look up your order and see the shipping status.

How do I get my tracking number?

Your shipping confirmation has a link for you to look up your tracking number. You can also click here to look up your order and get your tracking number.

Do you ship to my country?

Orders placed at Jabra.sg can be shipped only to Singapore. We ship to Australia, New Zealand, China, Hong Kong, Japan, India, the United States, Canada, as well as all EU countries from our local Jabra sites.

We cannot ship to PO Boxes.

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two weeks. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders are immediately sent to the warehouse when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.

What is your Shipping Policy?

  • Fast shipping takes 2-3 business days after successful processing of your order.
  • We cannot ship to PO Boxes
  • We ship Monday to Friday, therefore weekend deliveries are not available
  • We cannot ship to PO Boxes

What are your freight charges?

S$ 19.99 (Free shipping for orders over S$ 99)

Returns and Cancellations

What is your refund policy?

The Jabra store offers a 30-day money back guarantee, which starts from the date of invoice. To utilize this guarantee, contact Jabra Support within this 30-day period. Cost of return shipping will be at your expense.

How do I request a refund?

To request a refund for product(s) purchased online, please email Jabra Support. Please state your Order Number in the email subject header.

How much warranty do you provide on your products?

All Jabra products come with minimum a limited 1-year warranty. Accessories are exempt from warranty.

Click here to view the Jabra Warranty & Service Information.

How do I cancel my order?

You can request that your order is cancelled on the same day the order was placed, by contacting Jabra Support. In case processing of your order has already commenced, your request may not be approved.

If your order cannot be cancelled, you will get an email notification when the order is shipped as well as an email with return instructions. You can also look up your order to view the shipping status of your order.

HWhen will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after receipt and processing of your returned product.

Jabra Support

How do I get support for my product?

For assistance with the installation and use of your product, please contact Jabra Support using the information below:

Monday – Friday, 10am - 8pm AEST

Phone: +(852) 3996 9624

E-mail us

Click here to access our Jabra Support tools and online documentation.

How do I get support for my order?

For assistance with your Jabra Store order, please contact Jabra Support using the information below:

Monday – Friday, 10am - 8pm AEST

Phone: 800-852-3970

E-mail us

Click here to access your Order History including tracking number details for your order.

Privacy and Security

What is your privacy policy?

We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through our partner Digital River.

Click here to view the privacy policy

Why do I need to set my browser to accept cookies?

Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

Are cookies a security risk?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

How do I set up my browser to accept cookies?

If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.